The short version
- We collect what we need to run your store, deliver orders and pay you.
- We never sell your data.
- Buyers see your store name. They never see your phone number.
- You can ask for a copy of your data, ask us to correct it, or delete your account at any time.
Who we are
BigPlug ("BigPlug", "we", "us") runs the BigPlug app, the stores made with it and mybigplug.com. We are the data controller for the personal data described here. This policy follows the Nigeria Data Protection Act 2023.
What we collect
If you sell with BigPlug (plugs)
- Account details: your name, phone number, email, store name and store link.
- Payout details: your bank or wallet account number, account name and bank. We check the name against the account.
- What you tell us in setup: the kind of products you want to sell, who you sell to and whether you have sold before.
- Activity: your products, prices, orders, earnings, cash-outs, referrals, group activity, levels and bonuses.
- Messages: what you send us through Talk to us and order threads.
- Device data: device type, app version, IP address, crash reports and notification tokens.
If you buy from a BigPlug store (buyers)
- Order details: your name, phone number, email if you give it, and delivery address.
- Payment details: how you paid and the account a refund should go to. Card details are handled by our payment partners. We don't store full card numbers.
- Messages: what you tell us when you report a problem with an order.
If you use our website
- The email you give us if you ask for an iPhone test invite, and anything you type into a form, such as the Plug Crew application.
- Basic server logs, such as IP address and pages visited, to keep the site working and safe. We don't use advertising cookies.
How we use it
- To create your account and store, and log you in.
- To take payments, deliver orders, send tracking updates and handle swaps and refunds.
- To pay your cut and referral pay, charge store hosting and run the weekly sales bonus.
- To check who you are, prevent fraud and keep accounts safe.
- To reply when you contact us.
- To send you notices about your orders, money and account. These are not optional while your account is open.
- To send tips and nudges. You can turn these off in the app.
- To understand how BigPlug is used and make it better.
- To meet our legal duties, such as tax, accounting and requests from regulators.
Our legal reasons
- Contract: most of what we do is needed to provide BigPlug to you or to deliver a buyer's order.
- Legal duty: keeping financial records and answering lawful requests.
- Legitimate interest: preventing fraud, keeping BigPlug safe and improving it, in ways you would reasonably expect.
- Consent: optional nudges and marketing. You can withdraw consent at any time.
Who we share it with
We never sell your personal data. We share only what is needed with:
- Payment partners who process buyer payments, virtual accounts, cash-outs and refunds.
- Suppliers and delivery partners, who get the buyer's name, phone number and address to fill and deliver the order.
- Service providers who host our systems, send texts and emails, and help us fix crashes. They may only use the data to provide their service to us.
- The plug whose store you bought from (for buyers). They see order details, such as the item and delivery status. They don't see your payment details.
- Other users, only for what you choose to share, such as your store, group posts or your earnings card.
- Authorities, when the law requires it or to protect people from harm or fraud.
- A new owner, if BigPlug is ever sold or merged. They must follow this policy.
How long we keep it
- Account data: while your account is open. When you delete it, we remove or anonymise your personal data within 30 days.
- Order, payment and payout records: up to 6 years, because the law requires financial records to be kept.
- Messages with our team: up to 2 years after the matter is closed.
- Website invite emails: until you get the app or ask us to remove them.
Your rights
Under the Nigeria Data Protection Act, you can:
- Ask for a copy of the personal data we hold about you.
- Ask us to correct data that is wrong.
- Ask us to delete your data. You can also delete your account yourself.
- Object to, or ask us to limit, how we use your data.
- Ask for your data in a format you can move to another service.
- Withdraw consent you have given.
Email [email protected]. We reply within 30 days. If you are not happy with our answer, you can complain to the Nigeria Data Protection Commission.
Keeping it safe
We encrypt data in transit, limit which team members can see personal data, and ask for a PIN before money leaves your account. No system is perfectly secure. If a breach puts your data at risk, we will tell you and the Nigeria Data Protection Commission as the law requires.
Data outside Nigeria
Some of our service providers store data on servers outside Nigeria. When that happens, we use providers and safeguards that protect your data to the standard required by Nigerian law.
Under 18s
You must be 18 or older to sell with BigPlug. We don't knowingly collect data from children. If you think a child has made an account, tell us and we will remove it.
Changes to this policy
We will update this page when our practices change. If a change matters to you, we will tell you in the app or by email.
Contact us
Privacy questions: [email protected]. Anything else: tap Talk to us in the app, or email [email protected].